Concierge

Our Local Concierge Service

Our global network of Concierges are always on hand to take your holiday experience to the next level. The Concierges live locally, know their destinations inside and out and are a phone call (or WhatsApp etc…) away to arrange additional activities. They can:

Make any last minute changes to your itinerary
Recommend the hottest restaurants (and secure that elusive table)
Tip you off about the local haunts most travellers never know about
Generally anticipate your every need while away

Original Travel is the only travel company in the UK to offer this service - we believe our local Concierges add another dimension entirely to your trip.

Concierge Case Study

Some examples of what our brilliant Original Travel concierges can do for you:

South Africa

Returning from hiking the trails in the Mont Rochelle Nature Reserve, James and Anna realise they’ve locked the car keys in their hire car. Our Concierge Zola orders them a taxi and tells the couple to go ahead with their lunch plans nearby while she takes care of it. After a wonderful lunch, James and Anna return to the car to find a locksmith with the keys and their car unlocked.

India

As huge Bollywood fans, David and Emily are on a private guided tour of a Mumbai film set. Our Concierge Alisha surprises them with the opportunity to act as extras on a live film set. Ecstatic, the couple are dressed in traditional costume and join the cast. Alisha later sends them a memory stick with the evidence!

Australia

After enjoying a family surf lesson on Bondi Beach, the Greenwood family rush back to their hotel to be in time for their dinner reservation. On arrival, they read a note from our Concierge Denis saying, ‘I hear your surf lesson overran so I moved dinner back by an hour. I thought you might like more time to celebrate catching your first waves!’

South Africa

The Brayshaw family wake up in Cape Town ready to start their beach day, only to open the curtains and find out that it's raining. They call local Concierge Carol to find out what there is to do in the area with their girls (aged five and seven). Carol recommends that they head to the Cape Town Science Centre which has lots of indoor activities and interactive exhibitions for children.

Italy

This evening was supposed to be date night for Charlie and Jenny but their one-year-old daughter, Maya, has been having a cranky day. Jenny WhatsApps their Concierge, Sophia, who rearranges both the babysitter and dinner reservation for the following night.

USA

While out on their private guided tour of Ellis Island and the Statue of Liberty, the Bell family realise that they are running late for their dinner and evening tour of MoMA. They are relieved to receive a message from Concierge James to say 'I heard you are having fun with Lady Liberty so I moved your evening plans back by an hour - no need to rush! And take lots of photos!'